Return & Exchange

Returns & Exchanges Policy

Last Updated: January 2026

At AutoParts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and exchange process. Please read the policy below carefully to understand your rights and responsibilities.

1. Return Eligibility

Customers may request a return within 7–14 days from the date of delivery. The product must be unused, undamaged, and returned in its original packaging with all accessories included.

2. Non-Returnable Items

• Products that have been used or installed
• Customized or special-order items
• Items damaged due to misuse or improper handling
• Products without original packaging or invoice

3. Exchange Policy

Exchanges are allowed if the product received is defective, damaged, or incorrect. Replacement items will be shipped after verification of the returned product.

4. Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to the original payment method.

5. Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect. Shipping charges are non-refundable.

6. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos or proof of damage.

7. Contact for Returns

To initiate a return or exchange request, please contact our support team:

Email: support@example.com
Phone: +9+91 8077 104 302